Instant Fotos. Instant Fun. Instant Fabulousness.
Instant Fotos. Instant Fun. Instant Fabulousness.

FAQ

A Few Basics...

If you can't find your answer here, please reach out to us!

 

Contact Us

 

What do I do when I'm ready to schedule?

Please prepare the following and contact us...

  • Venue information... they may also contact us to discuss location setup specifics
  • Date, time, and length of event, also the type of event and theme (we love to customize!)
  • From here, your booking will be finalized after:
    • Contract is signed
    • 50% non-refundable deposit is cleared (remaining balance is due two weeks prior to event)

 

Can I view the photo booth in person before I make a decision?

Yes, absolutely! Just request an in-person consult if you'd like to see our gear... we love meeting up to put a face with a name!

 

Will Happy Trails Photo Booth work at my location indoors or out?

Most likely, yes! What we need is an area with:

  • A 30' radius to get car and photo booth into spot (booth is 15' long and detaches from car hitch)
  • 8' height clearance
  • Level ground to dock the photo booth
  • A paved road, or at least a smooth road to keep the photo booth from tipping (no huge pot holes, no curb jumping, etc.)
  • Permission from your venue

 

What kind of props do you bring?

Lots! We have an entire prop table set up outside of the photo booth under a covered awning, complete with a hat rack and accessory stand. Here you'll have an assortment of sunglasses, feather boas, signs, hats, toys, and frames, just to name a few!

 

How long does it take to set up and break down?

About 2-3 hours total. We request two hours early for setup (we will arrive between 1-2 hrs early) and one hour prior for breakdown at the venue to be available. If you desire for us to arrive more than 2 hours early, or to seperate the hours of service, we can add on layover hours for just $25/hr. More goes into this than expected... we must detach the photo booth, lower ground stabilizers, setup equipment, etc... this time must be reserved solely for us (sorry but booth/camper is not available for photo sessions or as a photo prop during these times).

 

What if there's rain and we are planning on setting up outside?

The show goes on!  We are equipped with an attachable rain-proof awning to protect the outside props station and provide shelter. The only times we will cancel services and issue refunds/ reschedules is if severe weather is expected which would interfere with the safety of our staff, your guests, or the photo booth.

 

Can I add on hours if the party is still going?

We will do our VERY best to accommodate any additional hours, as we like to outlive the celebration, but nothing is guaranteed to be available beyond the contracted time. 

 

When will I get my USB drive and/or Memory Photo Book?

These items will be shipped to you via standard mail within 2-4 weeks after your event... time depends on notice of event and is custom made by a third party wood engraver.

 

What is your cancellation and refund policy?

Cancellations made in writing with greater than 30 days notice for any reason will receive a full refund on the deposit. Cancellations within 30 days of the event will forfeit the deposit. Final payments not received by the due date will be considered cancellations and will forfeit the deposit. 

 

What rules do you have for my guests?

Just a few basics to ensure no damage to the photo booth and the safety of others, but please see our full terms and conditions outlined in the service contract:

  • Guests must be able to climb 2 wooden steps without use of a handrail to access the photo booth... sorry but wheelchair access is not possible and physically impaired guests are to enter at their own risk

 

What forms of payment do you accept? 

MasterCard Visa American Express PayPal
MasterCard, Visa, American Express, Paypal
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