If your questions aren't listed here, please
What's needed to reserve my date?
1. Sign & date our Service Contract
2. Pay your deposit - 50% of the invoice payable online or via check
3. Fill out our Planning Form to give us all the details of the big day!
Will Happy Trails Photo Booth work at my location? Indoors or out?
Most likely, yes and yes! What we need you to check with your venue and make sure we have an area with:
- A 30' radius to get car and photo booth into spot with clearance for camper: 15'(tongue/hitch included)x7'x8' & passenger side entry
- Level ground to dock the photo booth
- A paved/smooth road to keep the photo booth from tipping (no huge pot holes, no curb jumping, no mud, etc.)
- Electrical plug within 200 ft, or we can rent a generator for an additional fee
What is your cancellation and refund policy?
Cancellations made in writing with greater than 30 days notice will be applied to a future date valid anytime over the next year. Cancellations within 30 days of the event will forfeit the deposit. Final payments not received by the due date will be considered cancellations and will forfeit the deposit.
How long does it take to set up and break down?
About 2-3 hours total. We request two hours early for setup (we will arrive between 1-2 hrs early) and one hour for breakdown. If you desire for us to arrive more than 2 hours early, or to seperate the hours of service, we can add on layover hours for $50/hr. This time must be reserved solely for us, sorry but the booth is not available for photo sessions or as a photo prop during these times.
What if there’s rain and we are planning on setting up outside?
The show goes on! We are equipped with an detachable rain-proof awning to protect the outside prop table and provide about 5' of shelter for those waiting in line (we only allow one photo session party at a time inside the camper... the individulas waiting their turn always wait outside the photo booth). The only time we cancel services and issue refunds/reschedules is if severe weather is expected which would interfere with the safety or operation of our staff, your guests, or the photo booth.
Are you handicap accessible?
We are sorry, but due to the age of the camper and the inability to modify its doorway, we cannot accomodate wheelchairs. Additionally, guests must be able to climb 2 wooden steps without use of a handrail to access the photo booth and physically impaired guests are to enter at their own risk. We reserve the right to deny anyone entrance to the camper/booth at our own discretion when safety is a concern.
When will I get my USB drive and/or Memory Photo Book?
These items will be shipped to you via standard mail within 4 weeks after your event. Depending on length of time given prior to booking, this process may take a bit longer since all products are custom made and engraved by a third party vendor... please inquire with us if you book on short notice (2 weeks or less prior to the event date) as to the estimated time of shipment.
Can I add on hours if the party is still going?
We will do our VERY best to accommodate any additional hours, as we like to outlive the celebration, but nothing is guaranteed to be available beyond the contracted time. Payment for additional hours must be paid in full prior to services being rendered.